1. Scope

This Policy covers data collected through our website, forms, phone calls, text messages, job applications, and marketing interactions. For any patient or client information governed by HIPAA, please refer to our Notice of Privacy Practices.

2. Information We Collect

• Personal information: Name, phone number, email, address, relationship to care recipient.
• Service inquiry details: Care needs, service preferences, scheduling requests.
• Employment data: Resumes, licensing, background verification, work eligibility.
• Website data: IP address, browser type, device info, pages visited, referral URLs.
• Communications: Messages, emails, phone or SMS communications with us.

We do not knowingly collect sensitive personal information unless you voluntarily share it in connection with care or employment.

3. How We Use Information

• Respond to inquiries, coordinate care services, and schedule assessments.
• Communicate with clients, caregivers, or applicants via email, phone, or SMS (text messaging).
• Recruit and manage staff and caregivers.
• Improve website performance, analytics, and service delivery.
• Comply with applicable laws, licensing, and healthcare regulations.

4. When We Share Information

We do not sell personal data. We may share information with:

• Service providers (e.g., scheduling, hosting, secure messaging, background checks) under strict confidentiality agreements.
• Healthcare partners (e.g., physicians, payors) only as permitted by HIPAA or with your consent.
• Legal or regulatory authorities when required by law.

5. SMS/Text Messaging Policy

By providing your mobile number to U & I Home Healthcare, you consent to receive recurring informational and service-related text (SMS) messages from us.

Your Consent

• You provide express written consent by submitting your phone number through our contact or intake forms, or by texting us directly.
• Message frequency varies depending on your interactions—typically 1–4 messages per month, but may increase for active care coordination.
• Standard message and data rates may apply from your mobile carrier.

Opt-Out and Assistance

• You may opt out at any time by replying STOP to any text message. You will receive a confirmation and no further texts will be sent.
• For help, reply HELP or contact us at +1 (734) 212-6929 or privacy@uihomehealthcare.com.

Privacy & Security of SMS

We may store your mobile number and SMS communication history to manage appointments and service inquiries. We do not sell or share your SMS data with third parties for marketing. While we use secure systems, standard SMS is not encrypted; please avoid sending sensitive health or financial information via text.

6. Cookies & Analytics

We use cookies and analytics tools (e.g., Google Analytics) to understand how visitors use our site. Cookies help us improve website functionality and user experience. You may disable cookies through your browser settings. We do not use analytics to identify or track individual visitors.

7. Security

We employ administrative, physical, and technical safeguards to protect your information. Despite these measures, no online service is completely secure. If we learn of a data breach that affects you, we will notify you as required by law.

8. Your Privacy Choices

• Opt out of marketing emails at any time via the unsubscribe link.
• Request access, correction, or deletion of your information by emailing privacy@uihomehealthcare.com.
• For HIPAA-protected data, refer to our Notice of Privacy Practices.

9. State Law Notices

Depending on your state (including California, Virginia, and others), you may have rights to request access to, deletion of, or correction of personal data we hold. We honor applicable requests as required by law. To exercise these rights, please contact privacy@uihomehealthcare.com.

10. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted with a new “Last Updated” date. Continued use of our site or services after updates means you accept the revised Policy.

11. Contact Us